Refund & Digital Products Policy
Last updated: 25 August 2026
This Refund & Digital Products Policy applies to purchases made through Small Biz Tools Hub (“we”, “us” or “our”).
Small Biz Tools Hub is based in the United Kingdom.
Contact: Email: info@smallbiztoolshub.store Address: 80a Ruskin Ave, London, DA16 3QQ
Digital products
Small Biz Tools Hub sells digital products, such as downloadable templates, guides, planners, checklists, spreadsheets, tools and other digital resources.
These products are provided electronically and are not physical goods. No items are shipped, and there is nothing to return by post.
Access to digital products is normally provided immediately after successful payment, through an on-screen download link, an order-confirmation email, a payment-provider confirmation or another digital delivery method.
Cancellation rights and immediate access
Consumers in the UK normally have a 14-day right to cancel a distance contract for digital content that is not supplied on a physical medium.
However, where you choose immediate access to a digital product, you will be asked at checkout to:
Give your express consent for us to begin supplying the digital content immediately; and
Acknowledge that, once supply begins, you lose your 14-day right to cancel the purchase.
Where you provide this consent and acknowledgement, and digital content is supplied immediately, we do not offer refunds for change of mind, accidental purchases, failure to read the product description, lack of use, change of circumstances or incompatibility with software/devices not stated as supported on the relevant product page.
UK rules permit a digital-content seller to begin supply during the cancellation period only where the consumer gives express consent and acknowledges the loss of their cancellation right.
Refunds where there is a problem
Nothing in this policy affects your statutory rights.
If a digital product is faulty, does not match its description, is not provided as purchased, cannot be accessed due to an issue on our side, or is otherwise not supplied with reasonable care and skill where applicable, please contact us at info@smallbiztoolshub.store.
Please include:
Your order number.
The email address used for the purchase.
The name of the product.
A clear description of the issue.
Screenshots or other relevant details, where available.
We will review the issue and, where appropriate, may provide a replacement download, corrected file, access support, a price reduction or a refund, in line with applicable consumer law.
Requesting help with a download
If you cannot find, open or download a product, contact us at info@smallbiztoolshub.store before requesting a refund. We will make reasonable efforts to help you access the purchased product, including resending the download link where appropriate.
You are responsible for providing a valid email address at checkout and for checking spam, junk and promotions folders for digital-delivery emails.
Refund process
If a refund is approved, it will normally be made to the original payment method used for the purchase.
Payment providers and banks may take additional time to process and display the refund. We will notify you by email once we have issued it.
Third-party payment providers
Payments are processed through third-party payment providers, including PayPal and WooPayments/Stripe. Any payment-processing issue may also be subject to the relevant provider’s terms, processes and timescales.
Changes to this policy
We may update this policy from time to time. The current version will be published on this page with an updated “Last updated” date.
Contact
Small Biz Tools Hub is based in the United Kingdom.
For refund or digital-product support, contact: