Privacy Policy

Last updated: 25 August 2026

Small Biz Tools Hub (“we”, “us”, “our”) is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and share personal data when you visit our website, contact us, buy a product, or subscribe to marketing emails.

For the purposes of UK data-protection law, the data controller is:

Small Biz Tools Hub:
Email: info@smallbiztoolshub.store Address: 80a Ruskin Ave, London, DA16 3QQ

Personal information we collect

We may collect the following types of personal information:

Contact details: your name, email address, billing address, telephone number and any other information you provide when contacting us or placing an order.
Order and transaction information: products purchased, order number, payment status, amount paid, billing details, download/access information and refund or support requests.
Marketing information: whether you opted in to marketing emails, the date/time and source of your consent, subscription status and unsubscribe requests.
Technical and usage information: IP address, browser/device information, website pages visited, cookie preferences and other information collected through cookies or similar technologies, where enabled and permitted.
Communications: messages and information you send to us by email, contact form or other support channels.

We generally collect personal information directly from you. We may also receive information from payment providers, WooCommerce, MailPoet and service providers involved in operating our website and processing orders.

Why we use your information

We use personal information for the following purposes:

Purpose	Information used	Lawful basis
To process orders, take payment, provide digital downloads, send receipts and handle refunds or support	Contact, order and transaction information	Contract
To meet legal, accounting, tax, fraud-prevention and record-keeping obligations	Order, payment and transaction information	Legal obligation
To operate, secure and improve our website and services	Technical and usage information	Legitimate interests
To respond to enquiries and customer-support requests	Contact and communications information	Legitimate interests and/or contract
To send marketing emails about business tips, product news and occasional offers	Email address, consent record and subscription status	Consent
To measure email engagement or marketing performance where tracking is enabled and consent is required	Technical, usage and email-engagement information	Consent

You can withdraw marketing consent at any time by using the unsubscribe link in a marketing email. Withdrawing consent does not affect the lawfulness of processing before you withdrew it.

Marketing emails and MailPoet

We use MailPoet to manage mailing lists and send marketing emails.

We only send marketing emails where you have opted in, unless another lawful basis applies. When you subscribe, we may record your email address, subscription status, consent date/time and source, as well as unsubscribe information.

If email engagement tracking is enabled, MailPoet may record whether emails were opened and which links were clicked. You can unsubscribe from marketing at any time through the unsubscribe link in any marketing email.

Payments and orders

We use WooCommerce to operate our online store. Payments are processed by the payment providers available at checkout, e.g. Stripe, PayPal, Klarna and Clearpay.

We do not normally store complete payment-card details. Payment providers process payment information under their own privacy notices and may collect information needed to process payments, prevent fraud and meet legal or regulatory duties.

Cookies and similar technologies

We use cookies and similar technologies to operate the website, maintain baskets and checkout sessions, remember cookie preferences, improve website performance and, where you agree, measure marketing or email performance.

For further information, including the cookies we use, their purposes and how to change your preferences, please read our Cookie Policy.

We may share personal information with trusted providers where necessary to operate our website and provide our products and services, including:

WooCommerce and WordPress website-service providers.
MailPoet, for email subscription management and marketing communications.
Payment processors listed at checkout.
Website hosting, security, backup, technical-support and email-service providers.
Professional advisers, insurers, regulators, law-enforcement bodies or other authorities where required by law or necessary to protect our legal rights.

We do not sell your personal information.

Some providers may process personal information outside the UK. Where this happens, we will use appropriate safeguards required by data-protection law, such as an adequacy regulation or approved contractual safeguards.

How long we keep information

We retain personal information only for as long as necessary for the purposes described in this policy, including legal, tax, accounting, fraud-prevention and dispute-resolution requirements.

Typical retention periods are:

Order and transaction records: normally up to 6 years after the end of the relevant financial year, or longer where legally required.
Marketing subscription records: while you remain subscribed and for a reasonable period afterwards to maintain evidence of consent and respect unsubscribe requests.
Support enquiries: for up to [12/24] months after the enquiry is resolved, unless a longer period is needed for a related order or legal issue.
Cookie and technical data: for the periods stated in our Cookie Policy or the relevant cookie-consent tool.

Your rights

Depending on the circumstances, you may have the right to:

Ask for access to your personal information.
Ask us to correct inaccurate or incomplete information.
Ask us to erase personal information.
Ask us to restrict how we use your information.
Object to processing based on our legitimate interests.
Ask for a portable copy of information you provided to us where applicable.
Withdraw consent at any time where we rely on consent.
Complain to the Information Commissioner’s Office (ICO).

To exercise any of these rights, contact us at info@smallbiztoolshub.store. We may need to verify your identity before responding.

You can complain to the ICO if you are unhappy with how we use your personal information:

Information Commissioner’s Office
Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Telephone: 0303 123 1113
Website: ico.org.uk

Security

We use reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse or disclosure. However, no online system can be completely secure.

Children

Our website and products are not intended for people under 18, and we do not knowingly collect their personal information.

Changes to this policy

We may update this Privacy Policy from time to time. We will publish the updated version on this page and revise the “Last updated” date.

Contact us

If you have questions about this Privacy Policy or how we handle personal information, contact:

Small Biz Tools Hub
Email: info@smallbiztoolshub.store